What is Telehealth Counselling?

Telehealth counselling - sometimes called online counselling, video counselling or remote counselling - allows you to meet with your counsellor using secure video technology rather than attending appointments in person.

The counselling itself remains much the same.
You'll still have the opportunity to:

• Talk privately with your counsellor.
• Explore your thoughts and emotions.
• Discuss challenges you're experiencing.
• Develop practical coping strategies.
• Work towards goals that are important to you.
• Build confidence and resilience.
• Reflect on personal growth over time.

The main difference is that you can participate from a location that is comfortable and convenient for you.
Many people appreciate being able to access counselling from:

• Home.
• Work (where appropriate).
• University.
• While travelling.
• A private office.
• Another confidential location.

Telehealth removes many of the practical barriers that can make accessing counselling difficult, particularly for people living outside major metropolitan areas or those with busy schedules.

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Why More People Are Choosing Online Counselling

Online counselling has become an increasingly popular way to access professional support.
For many people, telehealth offers greater flexibility without sacrificing the quality of the therapeutic relationship.
​
People choose telehealth counselling for many different reasons, including:

• Convenience.
• Reduced travel.
• Busy family schedules.
• Work commitments.
• FIFO employment.
• Limited local services.
• Mobility challenges.
• Privacy.
• Living in regional or remote communities.
• Greater flexibility around appointment times.

For some people, being in a familiar environment also helps them feel more comfortable discussing personal experiences.
Rather than spending time travelling, telehealth allows you to focus your energy on the counselling session itself.

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Counselling That Fits Around Your Life

Life is busy.
Finding time to travel to appointments isn't always easy.

Telehealth counselling makes it possible to receive professional support while reducing the disruption that travel can create.
Many people appreciate being able to:

• Attend appointments during a lunch break.
• Access counselling without arranging lengthy childcare.
• Reduce time away from work.
• Continue counselling while travelling.
• Maintain support after relocating.
• Access services from regional and remote communities.

The flexibility of telehealth helps make ongoing counselling more practical for many individuals and families.

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Support Across Western Australia

Belong Health provides telehealth counselling throughout Western Australia, supporting people living in:

• Perth.
• Mandurah.
• Peel.
• Regional Western Australia.
• Rural communities.
• Remote communities.

Later in this page you'll find a detailed list of the regional areas we regularly support through telehealth.
​
No matter where you're located, our goal is to make accessing professional counselling as straightforward and convenient as possible.

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Every Journey is Different

Some people seek counselling for a specific challenge.

Others want ongoing support while navigating changes in their lives.

Some are looking for practical strategies, while others simply value having someone who will listen with empathy and without judgement.

Whatever brings you to counselling, support is always tailored to your individual circumstances.
​
Recommendations are based on your goals, your strengths and what matters most to you.

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Who Can Access Telehealth Counselling?

Telehealth counselling is designed to make professional support more accessible, regardless of where you live or what your circumstances may be.

Whether you're living in Perth, Mandurah, a regional town, on a farming property, in a remote community or travelling throughout Western Australia, telehealth allows you to connect with a qualified counsellor without the need to attend appointments in person.
​
At Belong Health, we provide telehealth counselling for people across all stages of life.
Support is always individualised, recognising that every person's experiences, goals and circumstances are different.
Telehealth counselling may be suitable for:

• Children
• Teenagers
• Adults
• Older adults
• Parents and carers
• Families
• Eligible NDIS participants
• FIFO workers
• Shift workers
• University students
• People living in regional and remote communities
• People with mobility challenges
• Anyone who prefers the convenience of online appointments

Where appropriate, our team can also discuss whether telehealth or face-to-face counselling may be the most suitable option for your individual needs.

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Counselling for Every Stage of Life

Belong Health provides counselling across the lifespan, recognising that emotional wellbeing is important at every age.
Although people's experiences may differ, every counselling session is guided by the individual's goals and delivered using a person-centred approach.

​
Telehealth Counselling for Children
Children experience many emotional, social and developmental changes as they grow.
Telehealth counselling may support children who are experiencing:

• Big emotions.
• Emotional regulation challenges.
• Friendship difficulties.
• School concerns.
• Family changes.
• Anxiety.
• Grief and loss.
• Building confidence.
• Adjusting to significant life events.

Where appropriate, parents or caregivers may also participate in sessions to help reinforce strategies and support their child between appointments.
Learn more about our Children's Counselling services.

Telehealth Counselling for Teenagers
Adolescence can bring rapid physical, emotional and social change.
Many teenagers balance increasing independence alongside school, friendships, family expectations and planning for the future.
Counselling may support teenagers who are navigating:

• Emotional wellbeing.
• School stress.
• Friendships.
• Self-confidence.
• Family relationships.
• Anxiety.
• Emotional regulation.
• Identity.
• Life transitions.

Telehealth allows many teenagers to access counselling from a familiar environment, which some young people find more comfortable than travelling to appointments.
​
Explore our Counselling for Teenagers page.

Telehealth Counselling for Adults
Adult life often involves balancing multiple responsibilities.
Work, parenting, relationships, financial pressures, caring responsibilities and major life transitions can all affect emotional wellbeing.
Telehealth counselling may support adults experiencing:

• Stress and burnout.
• Anxiety.
• Parenting challenges.
• Relationship difficulties.
• Grief and loss.
• Emotional regulation.
• Workplace pressures.
• Life transitions.
• Building resilience.
• Personal growth.

Many adults appreciate the flexibility of attending appointments from home or during breaks in their working day.
Learn more about Adult Counselling.

Telehealth Counselling for Older Adults
Older adults living throughout Western Australia may choose telehealth counselling for many reasons.
For some, travelling long distances becomes more difficult.
Others simply appreciate the convenience of receiving support from home.
Counselling may support older adults as they navigate:

• Retirement.
• Grief and bereavement.
• Loneliness.
• Changing health.
• Caring responsibilities.
• Family relationships.
• Life transitions.
• Maintaining emotional wellbeing.

Where appropriate, telehealth counselling may also complement Occupational Therapy and other allied health services.
Explore our Senior Counselling services

Telehealth Counselling for Families

Sometimes challenges affect more than one person.
Families may choose counselling when they want support to:

• Improve communication.
• Strengthen relationships.
• Navigate family changes.
• Better understand one another.
• Build practical coping strategies.
• Support one another through difficult experiences.

Where appropriate, family members may participate together, depending on the goals of counselling and the consent of those involved.

Telehealth Counselling for Eligible NDIS Participants

Belong Health provides telehealth counselling for eligible NDIS participants where counselling aligns with the participant's goals and available funding.
Depending on individual needs, counselling may support participants to develop skills relating to:

• Emotional regulation.
• Confidence.
• Coping strategies.
• Community participation.
• Self-advocacy.
• Building resilience.
• Managing change.
• Relationships.

Counselling may also work alongside other supports including:

• Occupational Therapy.
• Speech Pathology.
• Positive Behaviour Support.
• Registered Music Therapy.
• Therapy Assistants.

Recommendations are always based on the participant's individual goals, circumstances and funding arrangements.

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Common Reasons People Access Telehealth Counselling

Every person's counselling journey is unique.
Some people seek support during a significant life event, while others simply want an opportunity to reflect, develop practical strategies or improve their overall emotional wellbeing.
People commonly access telehealth counselling for support with:

• Anxiety and worry.
  
• Emotional regulation.
  
• Parenting.
  
• Family relationships.
  
• Workplace stress.
  
• Burnout.
  
• Grief and loss.
  
• Trauma.
  
• Life transitions.
  
• Confidence and self-esteem.
  
• Neurodiversity.
  
• Caring responsibilities.
  
• Retirement.
  
• Loneliness.
  
• Personal growth.
  
• End-of-life support.
  
• Building resilience.
  

Support is always tailored to the individual rather than following a standard program.

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Benefits of Telehealth Counselling

For many people, telehealth offers more than convenience.
It provides greater flexibility while making professional counselling more accessible throughout Western Australia.
Benefits may include:

Reduced Travel
Access counselling without spending hours travelling to appointments.

Greater Flexibility
Appointments may fit around work, school, caring responsibilities or other commitments.

Access From Almost Anywhere
Whether you're at home, travelling or living in a regional community, telehealth allows you to continue receiving support wherever suitable internet access is available.

Continuity of Care
If you relocate within Western Australia or travel regularly for work, telehealth may allow you to continue seeing the same counsellor.

Greater Choice
Telehealth can provide access to specialist counselling services that may not be available in your local community.

Comfortable Environment
Many people appreciate being able to attend counselling from a familiar setting where they already feel relaxed and comfortable.

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Is Telehealth Counselling Right for Me?

Telehealth counselling is suitable for many people, but like any service, it may not be the best option for everyone.
Many people choose telehealth because they:

• Live in regional or remote areas.
• Have busy family schedules.
• Work FIFO or travel regularly.
• Have mobility challenges.
• Prefer online appointments.
• Find travelling stressful or time-consuming.
• Want greater flexibility around appointment times.

Others simply enjoy being able to attend counselling from the comfort of their own home.
In some situations, however, face-to-face appointments may be more appropriate.
​
If you're unsure which option is best, our team can discuss your circumstances and help you choose the approach that best suits your needs, preferences and goals.

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Counselling That Travels With You

One of the greatest advantages of telehealth counselling is continuity.
Life changes.

People move house, travel for work, relocate between regional towns or spend time caring for family members in different parts of the state.

Telehealth makes it easier to continue working with the same counsellor despite these changes, helping maintain an established therapeutic relationship without unnecessary interruptions.

For many people, this continuity is one of the greatest strengths of online counselling.

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What Happens During a Telehealth Counselling Session?

Many people are curious about what to expect before their first online appointment.

One of the reassuring things about telehealth counselling is that, for most people, the experience is very similar to attending counselling in person.

The only real difference is the location.

Instead of travelling to a clinic, you connect with your counsellor securely online from a place where you feel comfortable and can speak privately.

Your counsellor will take the time to understand your goals, experiences and what has brought you to counselling.

There is no set script and no expectation that you need to discuss anything before you feel ready.
Every counselling session is individualised and guided by your needs.

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Before Your First Appointment

Getting started is designed to be simple.
When you contact Belong Health, our friendly administration team will:

• Answer your questions.
• Explain how telehealth counselling works.
• Discuss whether telehealth is suitable for your circumstances.
• Arrange a convenient appointment time.
• Provide instructions for accessing your secure online session.

Many people choose to begin with our free 20-minute Meet & Greet.
This provides an opportunity to:

• Meet your counsellor.
• Ask questions.
• Learn about our counselling approach.
• Discuss your goals.
• Decide whether counselling feels like the right fit.

There is absolutely no obligation to continue afterwards.

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Your First Telehealth Counselling Session

The first appointment focuses on understanding you as a person.
Rather than concentrating only on problems, your counsellor will take time to learn about:

• Your current circumstances.
• Your strengths.
• Your support network.
• Your goals.
• What's important to you.
• What you hope to achieve through counselling.

Some people arrive with clear goals.
Others simply know they would like someone to talk with.
Both approaches are perfectly okay.

There is no pressure to have all the answers before your first session.

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Ongoing Telehealth Counselling Sessions

As counselling continues, sessions evolve around your changing goals and circumstances.
Depending on your needs, counselling may include opportunities to:

• Explore thoughts and emotions.
• Develop practical coping strategies.
• Strengthen emotional regulation.
• Improve communication.
• Build confidence.
• Navigate life transitions.
• Reflect on relationships.
• Identify strengths.
• Set meaningful goals.
• Celebrate progress over time.

Support remains flexible and collaborative.
Some people attend counselling for a relatively short period, while others choose ongoing support.
Recommendations are always based on your individual goals and preferences.

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Preparing for Your Online Appointment

A little preparation can help you get the most from your telehealth counselling session.

Find a Private Space
Choose somewhere you feel comfortable speaking openly.
This might be:

• Your home.
• A home office.
• A quiet spare room.
• A private workplace.
• Another confidential location.

The more comfortable you feel, the easier it is to focus on the conversation.

Check Your Internet Connection
A reliable internet connection helps your appointment run smoothly.
If possible, test your connection beforehand or move closer to your Wi-Fi router if needed.

Choose Your Device
Most people attend appointments using:

• A desktop computer.
• A laptop.
• A tablet.
• A smartphone.

A larger screen can sometimes make conversations feel more natural, but many people successfully use their phones.

Reduce Distractions
Before your appointment you may wish to:

• Silence phone notifications.
• Turn off televisions.
• Close unnecessary computer programs.
• Let others know you'd like some uninterrupted time.

Creating a calm environment helps you focus on your session.

Have Water Nearby
Many people find it helpful to have a glass of water, tea or coffee available during counselling.
Small comforts can help create a relaxed environment.

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Telehealth Counselling vs Face-to-Face Counselling

One question we hear regularly is:
"Is online counselling as good as face-to-face counselling?"

The answer depends on the individual.
For many people, both options provide valuable support.
The most appropriate choice depends on your goals, preferences and personal circumstances.

Benefits of Telehealth Counselling
Telehealth counselling offers many practical advantages.
These may include:

• No travel time.
• Greater flexibility.
• Easier access from home.
• Reduced travel costs.
• Better access for regional communities.
• Less disruption to work and family life.
• Continuity if you relocate or travel.
• Access to specialist counselling services that may not be available locally.

For many people, telehealth removes barriers that might otherwise delay seeking support.

Benefits of Face-to-Face Counselling
Some people prefer meeting their counsellor in person.
Face-to-face appointments may suit people who:

• Enjoy attending a clinic.
• Prefer communicating in person.
• Have limited internet access.
• Feel more comfortable face-to-face.
• Simply prefer traditional appointments.

Where face-to-face counselling is available, our team is happy to discuss which option best suits your needs.

Which Option Is Right for Me?
There is no universal answer.
Some people choose telehealth for every appointment.
Others prefer face-to-face counselling.
Some combine both depending on availability, travel or changing life circumstances.
Our team can help you determine which approach is likely to best support your individual goals.

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Your Privacy and Confidentiality

Privacy is an important part of every counselling relationship.

Belong Health uses secure telehealth technology designed to protect your personal information and confidentiality.
To help maintain your privacy during appointments, we recommend:

• Choosing a quiet, private location.
• Wearing headphones if others are nearby.
• Closing doors where possible.
• Avoiding public spaces.
• Ensuring you feel comfortable discussing personal matters.

​As with face-to-face counselling, confidentiality applies except in limited legal or ethical circumstances, such as where there is a serious risk of harm to yourself or another person. These situations will be discussed during your first appointment.

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Technology Requirements

You don't need specialised equipment to access telehealth counselling.
Most appointments can be completed using:

• A desktop computer.
• A laptop.
• A tablet.
• A smartphone.

You'll also need:

• A reliable internet connection.
• A camera.
• A microphone.
• Speakers or headphones.

Our administration team will provide clear instructions before your appointment, and we're happy to help if you have any questions about accessing the telehealth platform.

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Areas We Support Across Western Australia

Belong Health provides telehealth counselling throughout Western Australia.

Whether you're living in a metropolitan area, a regional centre or a remote community, telehealth makes it easier to access professional counselling without the need for lengthy travel.

We regularly support people living throughout:

Perth Metropolitan Area
Perth CBD, Joondalup, Wanneroo, Midland, Ellenbrook, Morley, Bayswater, Belmont, Victoria Park, Cannington, Armadale, Cockburn, Fremantle, Rockingham and surrounding suburbs.

Peel Region
Mandurah, Falcon, Halls Head, Dawesville, Wannanup, Erskine, Meadow Springs, Lakelands, Pinjarra, Waroona, Harvey, Boddington and surrounding communities.

South West
Bunbury, Busselton, Dunsborough, Margaret River, Collie, Donnybrook, Bridgetown, Manjimup and surrounding areas.

Great Southern
Albany, Denmark, Mount Barker, Katanning, Kojonup and surrounding communities.

South West
Bunbury, Busselton, Margaret River, Dunsborough, Collie, Donnybrook, Manjimup, Bridgetown, Harvey and surrounding areas.

Peel
Mandurah, Pinjarra, Waroona, Dwellingup, Boddington and surrounding communities.

Wheatbelt
Northam, York, Merredin, Narrogin, Moora, Wongan Hills and surrounding areas.

Mid West
Geraldton, Dongara, Northampton, Jurien Bay and surrounding regions.

Goldfields-Esperance
Kalgoorlie-Boulder, Esperance, Coolgardie, Norseman and surrounding communities.

Pilbara
Karratha, Port Hedland, Newman, Tom Price, Paraburdoo and surrounding areas.

Kimberley
Broome, Derby, Kununurra, Fitzroy Crossing, Halls Creek and surrounding communities.

Gascoyne
Carnarvon, Exmouth, Coral Bay and nearby areas.

If your town isn't listed, please contact our team. We may still be able to provide telehealth counselling wherever you are located within Western Australia.

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Counselling That Moves With You

One of the biggest advantages of telehealth counselling is continuity.

If you relocate, travel regularly for work, spend time with family in another town or move between communities, you may be able to continue working with the same counsellor.

Maintaining an established therapeutic relationship can be particularly valuable during times of change.

Rather than needing to find a new provider every time life changes, telehealth may allow your counselling to continue with someone who already understands your story and your goals.

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Why Choose Belong Health for Telehealth Counselling?

Choosing a counsellor is an important decision.
Whether you're accessing support for the first time or returning to counselling after many years, it's important to feel comfortable, respected and supported throughout your journey.

At Belong Health, we understand that every person's experiences, strengths and goals are different. Our telehealth counselling service is built around providing compassionate, person-centred care that is flexible, accessible and tailored to your individual needs.

Accessible Counselling Wherever You Live
One of the greatest advantages of telehealth counselling is accessibility.
Whether you're living in metropolitan Perth, Mandurah, the Peel Region, a regional town or a remote community, you can access professional counselling without spending hours travelling to appointments.
For many people, telehealth removes barriers such as:

• Long travel times.
• Limited local counselling services.
• Busy work schedules.
• Parenting responsibilities.
• Caring commitments.
• Mobility challenges.
• FIFO rosters.

By reducing these barriers, telehealth makes it easier to access support when you need it.

Person-Centred Counselling
At Belong Health, every counselling journey begins with understanding you.
Rather than applying a one-size-fits-all approach, we take the time to learn about:

• Your goals.
• Your strengths.
• Your values.
• Your experiences.
• Your relationships.
• What is important to you.

Together, we develop a counselling approach that reflects your individual circumstances and supports the outcomes that matter most to you.

Trauma-Informed Practice
Many people accessing counselling have experienced difficult or stressful life events.
Our counsellor works within a trauma-informed framework that promotes:

• Emotional safety.
• Trust.
• Respect.
• Collaboration.
• Choice.
• Empowerment.

There is never any pressure to discuss topics before you feel ready.
Counselling progresses at a pace that feels comfortable for you.

Neurodiversity-Affirming Support
Belong Health provides neurodiversity-affirming counselling for autistic people, people with ADHD and other neurodivergent individuals.
We recognise neurodiversity as a natural part of human diversity.
Our counselling focuses on understanding each person's unique strengths, experiences and support needs rather than attempting to change who they are.
Where appropriate, counselling may complement services such as Occupational Therapy, Speech Pathology and Positive Behaviour Support.

Support Across the Lifespan
Belong Health provides counselling for people at different stages of life.
This includes:

• Children.
• Teenagers.
• Adults.
• Older adults.
• Parents.
• Families.
• Carers.
• Eligible NDIS participants.

As people's needs change throughout life, our multidisciplinary team can continue supporting them across different services where appropriate.

Multidisciplinary Allied Health Team
Belong Health is more than a counselling provider.
We are a multidisciplinary allied health practice offering a range of services that may work alongside counselling depending on your goals and circumstances.
These include:

• Occupational Therapy.
• Speech Pathology.
• Positive Behaviour Support.
• Psychology Assessments.
• Registered Music Therapy.
• Therapy Assistants.

With your consent, collaboration between services may help ensure support remains coordinated, person-centred and focused on achieving your individual goals.

Flexible Appointment Options
Life doesn't always fit neatly into a schedule.
Telehealth counselling provides greater flexibility, making it easier to access appointments around:

• School.
• Employment.
• FIFO rosters.
• Farming commitments.
• Caring responsibilities.
• Medical appointments.
• Family life.

Many people appreciate being able to attend counselling from home without needing to organise travel or take significant time away from other commitments.

Free 20-Minute Meet & Greet
Finding the right counsellor is important.
That's why Belong Health offers a free 20-minute Meet & Greet.
This gives you the opportunity to:

• Meet your counsellor.
• Learn about our counselling approach.
• Discuss your goals.
• Ask questions.
• Understand how telehealth counselling works.
• Decide whether counselling feels like the right fit.

There is absolutely no obligation to continue afterwards.

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Our Counselling Approaches

Every counselling journey is different.
Our counsellor draws upon a range of evidence-informed approaches depending on your goals, preferences and circumstances.

Person-Centred Counselling
Person-centred counselling places you at the centre of the therapeutic relationship.
Sessions focus on creating a respectful environment where you feel heard, understood and supported while exploring what matters most to you.

Cognitive Behavioural Therapy (CBT)
Where appropriate, counselling may incorporate strategies informed by Cognitive Behavioural Therapy (CBT).
CBT explores the relationship between thoughts, emotions and behaviours while supporting people to develop practical coping strategies that can be applied in everyday life.
Support is always individualised rather than delivered as a standard program.

Acceptance and Commitment Therapy (ACT)
ACT supports people to develop greater psychological flexibility while identifying personal values and taking meaningful action towards the life they want to live.
Depending on your goals, ACT-informed strategies may help you respond more effectively to difficult thoughts and emotions while continuing to engage in activities that are important to you.

Narrative Therapy
Narrative Therapy encourages people to explore the stories they tell about themselves and recognise strengths, values and experiences that support growth and resilience.
This approach can help people develop new perspectives while building on their existing strengths.

Solution-Focused Counselling
Solution-Focused Counselling concentrates on practical goals, existing strengths and achievable steps forward.
Rather than focusing only on challenges, this approach encourages people to recognise what's already working and build upon those successes.

Strengths-Based Practice
Strengths-based practice recognises that every person brings existing skills, knowledge and resilience into counselling.
Our role is to work alongside you, helping identify these strengths and explore practical ways to build upon them.

Ready to Access Counselling Wherever You Are?

Starting counselling can feel like a big step, but you don't have to take it alone.

Whether you're seeking support for yourself, your child, your family or someone you care about, Belong Health is here to provide compassionate, professional counselling that fits around your life.

Our secure telehealth counselling service allows you to access support from wherever you are in Western Australia, reducing travel while making it easier to prioritise your wellbeing.

Book Your Free 20-Minute Meet & Greet
Our free Meet & Greet allows you to:
✓ A chance to meet your counsellor.
✓ An opportunity to ask questions.
✓ An overview of how telehealth counselling works.
✓ Discussion about your goals and support needs.
✓ Information about appointment options.
✓ No obligation to continue afterwards.

Contact Belong Health today to arrange your free 20-minute Meet & Greet and discover how telehealth counselling may support you, your child or your family - wherever you are across Western Australia.

​Our friendly team are happy to help call us on 08 9586 3934 or send us a message

Have a question? or need more information

Related Resources

Counselling is often one part of a person's broader wellbeing journey.
Belong Health offers a wide range of services and educational resources that may also be helpful.

Counselling Services
Explore our counselling pathways:

• Children's Counselling
• Teen Counselling
• Adult Counselling
• Senior Counselling

Allied Health Services
Where appropriate, counselling may complement:

• Occupational Therapy
• Speech Pathology
• Positive Behaviour Support
• Psychology Assessments
• Registered Music Therapy
• Therapy Assistants

Autism & ADHD Resources
Learn more through our:

• Autism Resource Hub
• ADHD Resource Hub
• Autism Assessments
• ADHD Assessments
• Combined Autism & ADHD Assessments

Older Adult Resources
Explore:

• Occupational Therapy for Older Adults
• Falls Prevention
• Home Modifications
• Dementia Occupational Therapy Support
• Stroke Rehabilitation
• Parkinson's Disease Support

Emotional Wellbeing Resources
You may also find these resources helpful:

• Emotional Regulation
• Common Symptoms of Grief
• What is Positive Behaviour Support?
• Behaviour Support Plans
• Functional Behaviour Assessments

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Frequently Asked Questions for Telehealth Counselling

What is telehealth counselling?
Telehealth counselling is professional counselling delivered securely using video technology. Instead of travelling to a clinic, you attend your appointment online from a location that is private and convenient for you.

Is telehealth counselling the same as online counselling?
Yes. The terms telehealth counselling, online counselling, video counselling and remote counselling are often used interchangeably. They all refer to counselling provided using secure online technology.

How does telehealth counselling work?
Once your appointment is booked, you'll receive simple instructions to join your secure online session. At your appointment time, you'll connect with your counsellor using a computer, tablet or smartphone.

Is online counselling effective?
Many people find telehealth counselling to be a practical and convenient way to access professional support. Whether telehealth is suitable depends on your individual goals, preferences and circumstances.

Who can access telehealth counselling?
Belong Health provides telehealth counselling for:
Children
Teenagers
Adults
Older adults
Families
Eligible NDIS participants

Do I have to live in Western Australia?
This page is designed for people living throughout Western Australia. If you live elsewhere in Australia, please contact our team to discuss whether telehealth counselling is available for your location.

Can I access counselling from home?
Yes.
Many people attend telehealth counselling from the comfort and privacy of their own home.

Can I attend counselling while travelling?
In many situations, yes.
If you are travelling within Australia and have a suitable internet connection and private location, telehealth may allow you to continue your counselling appointments.

Can FIFO workers access telehealth counselling?
Yes.
Telehealth counselling may be a practical option for FIFO workers and their families, allowing appointments to fit around changing rosters and work locations where appropriate.

Is telehealth counselling suitable for people living in regional WA?
Yes.
Telehealth helps reduce the need for lengthy travel, making professional counselling more accessible for people living throughout regional, rural and remote Western Australia.

What equipment do I need?
You'll usually need:
A computer, laptop, tablet or smartphone.
A camera.
A microphone.
A reliable internet connection.
A private location.

Do I need to download any software?
Our administration team will provide clear instructions before your appointment. In many cases, joining your session is quick and straightforward.

Is telehealth counselling confidential?
Yes.
Belong Health uses secure telehealth technology designed to protect your privacy and confidentiality.

Is counselling confidential?
Yes.
Counselling is confidential except in limited legal or ethical circumstances, such as where there is a serious risk of harm to yourself or another person. These limits will be explained during your first appointment.

Can children access telehealth counselling?
Yes.
Depending on the child's age and needs, telehealth counselling may be appropriate. Parents or caregivers may also be involved where suitable.

Can teenagers have counselling online?
Yes.
Many teenagers find online counselling convenient and comfortable, particularly when accessing support from home.

Can adults access telehealth counselling?
Absolutely.
Adults commonly use telehealth counselling for emotional wellbeing, life transitions, workplace stress, parenting, grief, relationships and many other personal goals.

Can older adults use telehealth counselling?
Yes.
Many older adults appreciate the convenience of accessing counselling from home, particularly if travelling becomes more difficult.

Can families attend together?
Yes.
Where appropriate and with everyone's agreement, family members may participate in counselling sessions.

Is telehealth counselling available through the NDIS?
Where counselling aligns with an eligible participant's goals and available funding, telehealth counselling may be available through the NDIS.

Is telehealth counselling covered by Medicare?
Counselling services are generally not covered by Medicare in the same way as psychology services provided under a Mental Health Treatment Plan.
If you have questions about funding options, our team is happy to discuss them with you.

Can I use my phone?
Yes.
Many people attend telehealth appointments using their smartphone, although a tablet or computer may provide a larger screen.

What if my internet disconnects?
If technical difficulties occur, our team will work with you to reconnect or discuss alternative arrangements where appropriate.

What if I've never used telehealth before?
That's completely okay.
Many people are new to online counselling. Our team will guide you through the process and answer any questions before your first appointment.

What happens during my first appointment?
Your first appointment focuses on getting to know you, understanding your goals and discussing what you hope to gain from counselling.
You only share what feels comfortable.

How long are counselling sessions?
Most counselling sessions are approximately 60 minutes, although appointment lengths may vary depending on your individual circumstances.

How many counselling sessions will I need?
There is no set number of sessions.
Some people access short-term support, while others continue counselling over a longer period. Recommendations are based on your goals and preferences.

Can I change from telehealth to face-to-face counselling?
Where face-to-face appointments are available and appropriate, our team can discuss the options with you.

Can telehealth counselling support anxiety?
Counselling may support people experiencing anxiety by helping them explore their experiences and develop practical coping strategies tailored to their goals.

Can telehealth counselling support grief and loss?
Yes.
Counselling may provide a compassionate space to explore grief, adjust to loss and develop coping strategies that reflect your individual circumstances.

Can telehealth counselling support neurodivergent people?
Yes.
Belong Health provides neurodiversity-affirming counselling for autistic people, people with ADHD and other neurodivergent individuals.

Can counselling help with emotional regulation?
Yes.
Counselling may help people better understand their emotions, identify helpful strategies and build skills that support emotional regulation in everyday life.

Can telehealth counselling work alongside Occupational Therapy?
Yes.
Counselling may complement Occupational Therapy by supporting emotional wellbeing while Occupational Therapy focuses on participation, independence and everyday functioning.

Can telehealth counselling work alongside Speech Pathology?
Yes.
Where communication and emotional wellbeing are interconnected, counselling and Speech Pathology may complement one another.

Can telehealth counselling work alongside Positive Behaviour Support?
Yes.
Counselling may complement Positive Behaviour Support where appropriate, supporting emotional wellbeing while PBS focuses on improving quality of life through proactive, person-centred strategies.

Do I need a referral?
No.
In most cases, you can contact Belong Health directly without a referral.

Can I book a free Meet & Greet?
Yes.
Belong Health offers a free 20-minute Meet & Greet, allowing you to meet your counsellor, ask questions and decide whether telehealth counselling feels right for you.

What if I'm nervous about starting counselling?
Feeling nervous is completely normal.
Your counsellor provides a warm, respectful and supportive environment where you can move at your own pace.

What if I don't know what to talk about?
That's okay.
Many people begin counselling unsure of where to start. Your counsellor will gently guide the conversation based on what feels most important to you.

How do I book telehealth counselling?
Simply contact Belong Health by phone or complete our online enquiry form.
Our team will answer your questions, explain how telehealth counselling works and help you arrange your free 20-minute Meet & Greet or first appointment.