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free 20min PBS Session
with our Advanced Positive Behaviour Support PractitioneR

Empowering individuals and families, one goal at a time.

Connect with Belong Health to experience personalised PBS services via Telehealth Across Australia.
Our Free Connect PBS session with an Advanced Positive Behaviour Support Practitioner  is designed to address your unique needs and empower you or your family.
​Secure your spot today and discover how our team can help you thrive.

Positive Behaviour Support (PBS) via Telehealth

Supporting Individuals of All Ages Across Australia
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At Belong Health, our Advanced Positive Behaviour Support Practitioner provides high-quality PBS services Australia-wide via Telehealth, supporting children, adolescents, adults, and older adults.

Our PBS practitioner is based in Queensland, offering flexible appointment times that work across different time zones—including significant benefits for families in Western Australia, who can access sessions at times that naturally fall before or after their workday.

Telehealth PBS is a highly effective, evidence-based method of delivering Positive Behaviour Support, with outcomes equal to (and often better than) traditional face-to-face sessions.

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What Is Positive Behaviour Support (PBS)?
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PBS is a person-centred, evidence-informed approach aimed at enhancing quality of life and reducing behaviours of concern. It focuses on understanding the purpose of behaviour, building skills, improving environments, and supporting families, caregivers, and support teams.
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Our Advanced PBS Practitioner provides support that is:

• Neuroaffirming
• Trauma-informed
• Strengths-based
• Collaborative
• Aligned with NDIS quality and safeguards principles

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Why Telehealth PBS?
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Telehealth is not a simplified version of PBS—it is a full service delivery model with distinct advantages that suit many families, adults, support workers, educators, and residential settings.

1. Access to an Advanced PBS Practitioner Regardless of Location
PBS practitioners with advanced skill levels are in short supply across Australia. Telehealth ensures individuals anywhere—regional, rural, or metropolitan—can access high-quality behavioural expertise without being limited by geography.

2. Flexible Appointment Times, Including Natural After-Hours Options
Because our clinician is based in Queensland, time zone differences offer practical scheduling benefits for families in WA:

• An 8:00 am QLD appointment may fall at 6:00 am WA time, allowing families to attend sessions before work or school without compromising their schedule.
• Adults with 9–5 jobs can engage in therapy without taking time off work.
• Parents, support coordinators, and support workers can participate in Behaviour Support Plan reviews at times that fit better with shift planning.

For families with busy routines, this creates access to PBS that simply is not possible with local in-person services.

3. Maximises Your NDIS Funding – More Support Hours
With telehealth there is no practitioner travel time or travel fees charged to your plan. This means:

• 100 % of the billed session time is direct therapy, coaching, assessment, or plan-writing time (unlike in-person visits where 1–3 hours of travel is commonly billed).
• You receive significantly more actual support hours for the same budget. Many families report getting 30–50 % more sessions or more comprehensive plans within the same funding allocation.
• No “travel to regional/rural areas” loadings or kilometre fees (common with face-to-face providers).
• Easier to schedule shorter, more frequent check-ins or coaching sessions without wasting funding on travel between appointments.

4. Real-Time Support in Your Natural Environment
Telehealth allows practitioners to observe and support individuals within their real environments (home, school, workplace, or community)—not in an artificial clinic setting. This provides:

• More accurate functional behaviour assessments
• Better behaviour data collection
• More practical strategies embedded directly into the daily routine

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5. Highly Effective for Parent Coaching and Capacity Building
PBS is fundamentally a coaching and capacity-building model. Telehealth enables:

• Real-time modelling
• Flexible follow-up sessions
• Coaching that fits within family schedules
• Opportunities for parents or support workers to record routines (if appropriate) to review together

6. Reduced Waitlists and Immediate Access
Telehealth reduces travel, logistics, and scheduling complexity—significantly shortening wait times and allowing clients to start support sooner.

7. Consistent, Ongoing Therapy
Weather, illness, transport, and distance no longer disrupt care.
This means more consistent sessions, which leads to better behavioural outcomes.

8. Effortless Multi-Person Collaboration

• Telehealth allows parents, support workers, teachers, allied health professionals, support coordinators and plan managers to join the same session from anywhere – no rostering conflicts or travel required. Everyone hears the same advice at the same time and can ask questions live, creating truly consistent and collaborative plans.
• With consent, sessions can also be securely recorded, giving you an invaluable training resource: new staff can watch exactly how strategies are implemented, parents can revisit coaching when needed, and teen/adult clients can review tools in their own time. This one feature often doubles the lasting benefits of the support across the whole team without using extra NDIS funding for repeated appointments

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9. Significantly Lower Stress and Demand for PDA, Anxious, Sensory-Sensitive or Trauma-Impacted Individuals

• For many autistic children, teens and adults (especially those with Pathological Demand Avoidance, anxiety or sensory differences), having a practitioner enter their home or travelling to a clinic can be highly dysregulating and sometimes impossible.
• With telehealth the person remains in their safe environment, can turn the camera off if overwhelmed, and the practitioner can “leave” the moment the session ends. Families consistently report faster trust, higher engagement and better outcomes as a result.

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​Who We Support via Telehealth PBS
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Our Advanced PBS Practitioner supports all ages, including:

• Children Aged 0-12
• Adolescents and Teens
• Adults
• Seniors and Older Adults
  
  

We support individuals with a broad range of needs, including:

• Autism Spectrum Disorder
• Attention and concentration difficulties, including ADD/ADHD
• Developmental delays
• Emotional regulation difficulties
• Sensory processing differences
• Behavioural responses related to trauma
• Psychosocial disability
• Mental health conditions (Anxiety, Depression, OCD, ODD)
• PDA (Pathological Demand Avoidance)
• Dementia and responsive behaviours
• Schizophrenia
• General behavioural and daily living challenges

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PBS Telehealth Services We Provide
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Functional Behaviour Assessment (FBA)
Detailed behavioural analysis conducted through:

• Interviews
• Observation (live or video-supported)
• Review of routines, triggers, and environments
• Collaboration with family, teachers, or support staff
  
  

Development of Behaviour Support Plans (Interim and Comprehensive)
Plans are tailored and evidence-based, focusing on:

• Proactive strategies
• Skill development
• Communication support
• Environmental modifications
• Positive behaviour teaching
• Restrictive practice reduction (where relevant)

Parent, Carer, and Support Worker Coaching
Education and hands-on guidance to build skills in:

• Understanding triggers
• Preventing escalation
• Strengthening emotional regulation
• Supporting transitions
• Managing sensory needs
• Strength-building daily routines

​Support for Adults and Older Adults
Telehealth PBS is ideal for adults in:

• Supported Independent Living (SIL)
• Group homes
• Residential aged care
• Private homes
• Community settings

Support may focus on:

• Emotional regulation
• Community access
• Daily living routines
• Managing responsive behaviours
• Communication strategies
• Planning and problem-solving

​Responsive Behaviour Strategies for Dementia
For individuals living with dementia, telehealth PBS supports:

• Identifying triggers for distress
• Enhancing meaningful engagement
• Supporting families and aged care teams
• Implementing safe, practical approaches
  
  

Positive Behaviour Management and Emotional Regulation Support
Including:

• Building coping strategies
• Reducing meltdowns or shutdowns
• Enhancing communication alternatives
• Developing routines that support regulation

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Assessments & Reports via Telehealth
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Our PBS Practitioner provides comprehensive NDIS reporting, including:

SDA (Specialist Disability Accommodation) Reports

• Assessment of functional needs
• Evidence of extreme functional impairment or high support needs
• Collaborative review with support coordinators, allied health teams, and providers

SIL (Supported Independent Living) Reports

• Assessment of daily living skills
• Support ratios
• Behaviour support requirements
• Recommendations for safe and effective living support

All reporting is fully aligned with NDIS expectations and evidence requirements.

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What Outcomes Can Clients Expect?
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High-quality Telehealth PBS can lead to significant, measurable improvement.
​Outcomes may include:

• Improved emotional regulation
• Enhanced communication and social interaction
• Reduced behaviours of concern
• Increased participation in daily routines
• Stronger relationships within the family and community
• Greater independence across everyday tasks
• Improved safety and wellbeing
• Better capacity for school, work, or community participation
• Increased confidence for parents, carers, and support staff

​Because PBS focuses on capacity building, progress continues long after sessions end.

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​Why Choose Belong Health for Telehealth PBS?
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• Access to an Advanced PBS Practitioner with significant experience
  
• Appointment times that suit families across multiple time zones
  
• Neuroaffirming, trauma-informed, and person-centred approach
  
• Experience working with all ages and a wide range of diagnoses
  
• Deep understanding of NDIS reporting and evidence requirements
  
• Strong communication and collaboration with all stakeholders
  
• Immediate capacity and minimal wait times
  

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Get Started with Telehealth PBS
Whether you are a parent, an adult seeking support, a support coordinator, or a service provider, we are here to help.
Our PBS Telehealth service is available Australia-wide, with the flexibility to support any time zone.
Contact our team to discuss your needs, make a referral, or book your first session.

Enquire Now

Call us

Download Our Brochure

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PBS Telehealth – Frequently Asked Questions (FAQs)

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​1. Is Telehealth effective for Positive Behaviour Support?
Yes. Telehealth is widely recognised as an effective method for delivering PBS. Because behaviour support focuses on understanding daily routines, environment, communication, triggers, and skill-building—not physical/manual therapy—telehealth is often equal to or more effective than face-to-face services. It allows real-time observation within the home, school, or community environment and makes it easier to involve parents, carers, teachers, and support workers.

2. What ages can access PBS via Telehealth?
All ages can access PBS through telehealth, including early childhood (0–7 years), school-aged children, adolescents, adults, and older adults. Our Advanced PBS Practitioner is experienced in supporting individuals across the lifespan, including those living with psychosocial disabilities, developmental delays, autism, ADHD, dementia, and complex mental health presentations.

3. How does PBS Telehealth work?
What does a session look like?Sessions are conducted through a secure video platform. Depending on the individual’s goals, they may include:

• Functional Behaviour Assessment interviews
• Observation of routines or activities
• Parent, carer, or support worker coaching
• Reviewing behaviour data
• Developing proactive and responsive strategies
  Working through emotional regulation, communication, and skill-building plans
  
  

Telehealth sessions are structured but flexible, allowing the practitioner to respond to real-life situations as they occur.

4. Can PBS Telehealth support behaviours of concern effectively without being in the home?
Yes. Behaviours of concern are influenced by patterns, routines, triggers, and communication needs—most of which can be assessed remotely. Telehealth enables the practitioner to observe the actual environment, review videos (with consent), and work directly with the people who provide everyday support. Many families find telehealth less intrusive and more natural, leading to more accurate observations.

5. What conditions or diagnoses can be supported through telehealth PBS?
Our Advanced PBS Practitioner supports a wide range of presentations, including:

• Autism Spectrum Disorder
• ADD/ADHD
• Developmental delays
• Emotional regulation difficulties
• Anxiety, Depression, OCD, ODD, PDA
• Psychosocial disability
• Sensory processing differences
• Dementia and responsive behaviours
• Schizophrenia
• Behavioural responses linked to trauma or environmental stressors

Telehealth is highly suitable for all of these presentations.

6. How does PBS Telehealth benefit people in different time zones?
Because our practitioner is based in Queensland, clients in Western Australia and South Australia often gain access to natural after-school or after-work appointment times. For example:

• A 8:00 am QLD session occurs at 6:00 am in WA.
  This allows parents or adults who work 9–5 to attend sessions without taking time off or disrupting routines.

7. What technology do we need for PBS Telehealth appointments?
You only need:

• A smartphone, tablet, or laptop with a camera
• A reliable internet connection
• A quiet space for part or all of the session
  
  

We provide the telehealth link and can troubleshoot any issues before your first session.

8. Can Telehealth PBS be used in Supported Independent Living (SIL) or aged care settings?
Absolutely. Telehealth works exceptionally well in settings such as:

• SIL homes
• Group homes
• Short-term accommodation
• Residential aged care
• Shared living arrangements
  
  

It allows the practitioner to collaborate with support staff, coordinate strategies, and review behavioural data efficiently.

9. Does PBS via Telehealth include Behaviour Support Plans and NDIS reporting?
Yes. All Behaviour Support Plans (Interim and Comprehensive), Functional Behaviour Assessments, and NDIS-required reporting can be completed through telehealth. Our practitioner provides:

• FBA
• Interim BSP
• Comprehensive BSP
• SDA assessments
• SIL assessments
• All reports fully align with NDIS Quality & Safeguards Commission requirements.

10. Can Telehealth PBS support parents, teachers, and support workers?
Parent and carer coaching is one of the strongest advantages of telehealth. Coaches, teachers, and support workers can join sessions from different locations, reducing scheduling barriers. This allows the practitioner to build capacity across the entire support network—something much harder to coordinate face to face.

11. What outcomes can we expect from PBS delivered via Telehealth?
​Common outcomes include:

• Improved understanding of behaviours and their triggers
• Reduced frequency and intensity of behaviours of concern
• Better emotional regulation
• Increased independence and meaningful participation
• Enhanced communication skills
• Stronger routines and structure
• Fewer escalations or crises
• Increased confidence for parents, carers, and support teams
  
  

Because PBS is capacity-building, many improvements continue long after sessions end.

12. How do we get started with PBS Telehealth?
You can contact our admin team or complete our referral form. We will:

1. Gather initial information
   
2. Book an intake session
   
3. Begin the assessment process
   
4. Provide immediate strategies while developing the Behaviour Support Plan
   
   

We have immediate capacity, and referrals from NDIS participants, support coordinators, families, and providers are all welcome.

Restrictive Practices at Belong Health
​1. Definition and Purpose

• Restrictive Practices are interventions or strategies that limit the rights or freedom of movement of an individual, used only when necessary to ensure safety and reduce harm. At Belong Health, these can only be prescribed by a Specialist PBS Practitioner under NDIS Guidelines.
• These practices are considered a last resort, implemented when all other less restrictive strategies have been exhausted or deemed ineffective.

2. Assessment and Identification

• A comprehensive assessment is conducted to identify the specific behaviours of concern and the underlying triggers.
• Restrictive practices are identified as necessary only if they are essential to protect the individual or others from immediate harm.

3. Development of the Behaviour Support Plan

• The BSP outlines the circumstances under which restrictive practices may be applied, ensuring they are clearly defined, justified, and used minimally.
• The plan must include proactive strategies aimed at reducing the need for restrictive practices, focusing on teaching alternative behaviours and modifying environmental triggers.

4. Ethical Considerations and Human Rights

• The use of restrictive practices at Belong Health aligns with human rights principles, ensuring the individual's dignity and autonomy are respected.
• Ethical guidelines require that these practices are used only for the shortest time necessary and are regularly reviewed to ensure they remain essential.

5. Implementation and Monitoring

• The BSP specifies who is authorised to implement restrictive practices and under what conditions.
• Ongoing monitoring is critical to assess the effectiveness and necessity of restrictive practices, with data collected regularly to inform decision-making.
• The plan includes a process for the gradual reduction and eventual elimination of restrictive practices, as the individual’s behaviours improve.

6. Review and Adjustment

• Regular reviews of the BSP are conducted to evaluate the continued need for restrictive practices, ensuring they are still appropriate and effective.
• The plan is adjusted based on the individual's progress, with the goal of reducing reliance on restrictive practices as the individual develops safer and more adaptive behaviours.

7. Documentation and Reporting

• All instances of restrictive practices must be thoroughly documented, including the rationale for their use, the duration, and the outcomes.
• Reports are shared with relevant stakeholders, including the individual (where appropriate), their family, and any regulatory bodies, to ensure transparency and accountability.

8. Collaboration and Support

• Collaboration with the individual’s support network, including family, caregivers, and other professionals, is essential to ensure consistency in the application of the BSP.
• Training and support are provided to all involved parties to ensure that restrictive practices are implemented safely and ethically, with a focus on reducing their use over time.
  
  
  

Who Can Prescribe Restrictive Practices?
Restrictive practices can only be incorporated into a Behaviour Support Plan (BSP) by a Specialist Behaviour Support Practitioner. At Belong Health, our practitioners are specifically trained to assess complex behaviours and determine when, if ever, the use of restrictive practices is necessary. Their expertise ensures that any restrictive interventions are carefully considered, ethically justified, and applied in the least restrictive manner possible. Our practitioners thoroughly document the rationale for their inclusion, ensuring that all other positive and less restrictive strategies have been exhausted. Moreover, they are responsible for ensuring that these practices are used as a last resort, monitored closely, and regularly reviewed with the goal of reducing or eliminating their use over time.


Using Telehealth at Belong Health
Telehealth at Belong Health offers a flexible and accessible format for delivering counselling sessions to clients with Behaviours of Concern, particularly after a Behaviour Support Plan (BSP) has been developed. Through secure video conferencing, clients can engage in sessions from the comfort of their own homes, which can reduce anxiety and create a more conducive environment for open discussion. Telehealth allows for consistent monitoring and support, enabling our counsellors to adjust interventions as needed in real-time. This continuity of care is crucial for the successful implementation of BSPs, ensuring that clients have the ongoing guidance and encouragement they need to achieve positive behavioural outcomes.

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Client Diagnosis

Autism Spectrum Disorder

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​Attention and concentration difficulties 
including ADD/ADHD

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Cognitive Impairments/Neuro:Stroke, Parkinson's, Dementia, Motor Neuron, Multiple Sclerosis

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Co-Morbidities Related to Older Adults/Geriatric

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Developmental delays

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Early Intervention​

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Emotional regulation difficulties

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Mental Health: Anxiety, Depression, Behavioural Responses

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OCD (Obsessive-Compulsive Disorder)​

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ODD (Oppositional Defiant Disorder)​

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PDA (Pathological Demand Avoidance) ​

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Positive Behaviour Management Solution​s

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Responsive Behaviour Strategies​

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Sensory processing

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Schizophrenia

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Assessments & Reports

SDA: Specialist Disability Accommodation​

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SIL: Supported Independent Living

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Client Age Range 

Early Childhood 0-6yrs

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School Aged 7-17yrs 

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Young Adults 18-26yrs

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Adulthood 27-64yrs

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Seniors 65+yrs

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FAQs about Positive Behaviour Support at Belong Health
​
What types of behaviours does PBS address?
PBS at Belong Health addresses a variety of behaviours, including aggression, self-injury, property destruction, non-compliance, social skills deficits, and communication challenges.
Who can benefit from PBS?
PBS is effective for individuals of all ages and abilities, including those with developmental disabilities, autism spectrum disorders, mental health issues, and acquired brain injuries.
How long does it take to see results with PBS?
The time frame varies. Some individuals may observe changes within a few weeks, while others might need several months of consistent intervention.
Is PBS a one-time intervention?
No, PBS at Belong Health is an ongoing process involving continuous assessment, intervention, and adjustment, designed to evolve with the individual's changing needs.
How is PBS different from other behaviour management approaches?
Unlike punitive or reactive approaches, PBS at Belong Health emphasises understanding the reasons behind behaviours and employs positive, proactive strategies to encourage change.
Who can prescribe restrictive practices?
Restrictive practices can only be incorporated into a Behaviour Support Plan (BSP) by a Specialist Behaviour Support Practitioner. At Belong Health, our practitioners are specifically trained to assess complex behaviours and determine when, if ever, the use of restrictive practices is necessary.

Let's Work Together

Medicare
You can get a referral from your/your child’s GP for OT/SP on a Chronic Disease Management (CDM) plan this gives you 5 sessions for OT per calendar year with a $60 rebate available on each session. A Helping Children with Autism/PDD/ or an eligible disability package (20 sessions between allied health professionals, as set up by a Paediatrician/Psychiatrist) which gives your child under 16 years a $75 rebate per session for the 20 sessions, you can use up to 10 sessions per Health Professional (up to 10 for OT/SP) and you will need a separate referral letter from your child’s Paediatrician for each Allied Health Professional you are seeking services from. 

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Private Health
Your Private Health fund may cover up to 75% of the cost of OT or SP sessions if this is included in your cover, be sure to call them or check your policy for details.

No referral or self referral
You do not require a referral for accessing OT, SP, RMT, Counselling or PBS.

​Referrals to Belong Health
We are Medicare and Private Health fund registered for OT or SP.

EPC/Team care arrangements/Chronic disease (CDM) and Helping Children with Autism (HCWA) or GP management plans and self-referrals are all acceptable.

WA NDIS Registered Provider  

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NDIS Registered Provider
We are an NDIS Registered Provider
Whether you or your child have NDIS funding that is NDIS Managed, Third Party Plan Managed or you are Self-Managing your funds, you are able to use your funding to cover the full cost of therapy services plus travel costs. You will need provide us with your/your child’s NDIS number and plan details ahead of your first session. Once you have booked a session or contacted us, our team will be in touch to discuss our service agreement and provide you with our services price list. 

Accessing our services

Our friendly team are happy to help call us on 08 9586 3634 or send us a message

Have a question? or need more information